Round Table Pizza franchisees can expect extensive training and ongoing support
Judging the quality of training and support is critical when evaluating franchise opportunities. Are the leaders accessible? Do they lead you through every step you need before grand opening? Do they provide sufficient marketing support and business coaching?
Sometimes, silence tells you everything you need to know. For instance, when you contact a franchisee or someone at headquarters, do they return your call or email promptly? A swift reply says a lot about the health and commitment of an organization.
At Round Table, we pride ourselves on our accessibility, our exhaustive training, and our ongoing support. Here’s what you can expect:
Before your grand opening
Once you sign your franchise agreement, you and your manager will enroll in multi-faceted training courses both in-person and online. We’ll teach you every aspect of operating a Round Table Pizza, from rolling the dough to answering the phones. You’ll be provided with checklists and video training modules to help you teach your crew of employees how to make the product, how to handle customer service needs, how to clean and how to conduct the day-to-day operations. Franchisees can expect to practice their new skills in one of our restaurants for several weeks. Upon the opening of your new Round Table, our team will support you by helping set up your restaurant and train your new employees, among other things.
“It’s vitally important that they learn the basics of the product, and we expect them to learn the specifics,” says Jim Robertson, Vice President of Human Resources and Franchise Business Services. “Franchisees will learn how to make the dough, how to mix the sauce, how to set up the salad bar, how to do basic supply ordering. It’s important to understand all of the details so they can be fully engaged.”
For multi-unit owners
We provide appropriate levels of support and training for our multi-unit franchisees as well. “We have special courses for multi-unit operators where they learn how to have 5 restaurants at one time,” Robertson says. “We make sure they understand what it takes to delegate, supervise and develop talent so managers can operate that restaurant without the owner being there all the time.”
We’ve been in business for nearly 60 years, and we’ve created superior systems that, when followed, can lead to a win-win. One part of our system is an annual 200-point audit, which examines everything in your operation from food safety to customer service. The audit is designed to analyze day-to-day operations, and provide a diagnostic tool your Regional Business Managers can use to work with you to find ways to tweak your business to maximize success.
When we conduct our annual franchisee satisfaction survey, the audit is always highlighted as something that is valued. With our culture of open communications, operational excellence and a commitment to making sure you and your crew are well-trained in the most important aspects of running a Round Table Pizza, we ensure everyone is on the same page to achieve success.